Privacy Policy

We collect information you provide directly when you contact us, request a product catalogue, submit an enquiry form, or enter into a business relationship with Hotelier. This may include:

• Contact details: full name, job title, company name, business email address, and telephone number.
• Business information: hotel or property name, procurement requirements, order quantities, and delivery address.
• Communication records: emails, chat messages, and notes from sales calls or trade show meetings.
• Account credentials: username and password if you register for our B2B portal or sample request system.

We also collect certain information automatically when you visit our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the date and time of your visit. This technical data is collected through standard web server logs and analytics tools.

Hotelier uses the information we collect for the following purposes, always in accordance with applicable data protection laws:

• Order fulfilment and account management: processing product enquiries, preparing quotations, managing sample dispatch, and coordinating delivery logistics.
• Customer service: responding to your questions, resolving complaints, and providing after-sales support.
• Business communications: sending product updates, new collection announcements, trade fair invitations, and industry news relevant to your procurement role -- only where you have opted in or where we have a legitimate business interest.
• Website improvement: analysing usage patterns to improve the performance, content, and usability of our website.
• Legal and compliance obligations: maintaining records required by Chinese commercial law, export regulations, and any applicable international standards.

We will not use your personal information for any purpose incompatible with those described above without first obtaining your explicit consent.

Our website uses cookies -- small text files stored on your device -- to ensure the site functions correctly and to help us understand how visitors use it. We use the following categories of cookies:

You can manage or withdraw your cookie consent at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information, refer to your browser's help documentation.

Hotelier does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited and necessary circumstances:

• Logistics and freight partners: your delivery address and contact details are shared with authorised courier and freight companies solely to fulfil your orders.
• Technology service providers: we use trusted third-party platforms for email communication, CRM management, and website hosting. These providers process data on our behalf under strict data processing agreements.
• Professional advisors: accountants, legal counsel, and auditors may access business records containing limited personal data as required by law or professional obligation.
• Regulatory authorities: we may disclose information to government bodies or law enforcement where required by applicable Chinese law or international trade regulations.
• Business transfers: in the event of a merger, acquisition, or sale of assets, customer data may be transferred to the successor entity, subject to equivalent privacy protections.

Any third party receiving your data is contractually required to handle it in compliance with applicable privacy laws and to use it only for the specific purpose for which it was shared.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. Our security practices include:

• TLS/SSL encryption for all data transmitted between your browser and our servers.
• Access controls ensuring that only authorised personnel can access personal data relevant to their role.
• Regular security reviews of our internal systems, databases, and third-party integrations.
• Staff training on data handling responsibilities and confidentiality obligations.
• Incident response procedures to detect, contain, and report any data breaches in accordance with applicable law.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Business contact records are typically retained for up to seven years following the end of a commercial relationship, in line with Chinese commercial record-keeping requirements.

Subject to applicable law, you have the following rights with respect to your personal information held by Hotelier:

• Right of access: you may request a copy of the personal data we hold about you and information about how it is used.
• Right to rectification: you may ask us to correct any inaccurate or incomplete personal information.
• Right to erasure: you may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
• Right to restrict processing: you may ask us to pause processing of your data in certain circumstances, for example while a rectification request is being assessed.
• Right to data portability: where technically feasible, you may request your data in a structured, machine-readable format.
• Right to object: you may object to processing based on legitimate interests, including direct marketing communications.
• Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within 30 days. We may need to verify your identity before processing your request.

Our website and business operations may incorporate links to, or integrations with, third-party services. These services operate under their own independent privacy policies, and Hotelier is not responsible for their data practices. You are encouraged to review the privacy policies of any third-party services you access.

Third-party services we may use include:

• Web analytics platforms (e.g. Google Analytics or equivalent) to measure website performance using aggregated, anonymised data.
• Email marketing tools to manage subscription-based communications and product newsletters.
• Customer relationship management (CRM) software to track business interactions and manage sales pipelines.
• Cloud hosting and storage providers for website infrastructure and document management.
• Social media platforms such as LinkedIn or WeChat, where we maintain business profiles. Interactions on these platforms are governed by the respective platform's privacy policy.

Where third-party services process personal data on our behalf, we ensure appropriate data processing agreements are in place to govern the handling of that data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Hotelier handles your personal data, please reach out to us through any of the following channels:

We are committed to working with you to resolve any privacy concerns promptly and fairly. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

This Privacy Policy may be updated periodically to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy regularly.